Cancellation of online reservations must happen 24 hours in advance of the scheduled service. If you would like to cancel your reservation, you can contact our Guest Relations Team. Failure to cancel without 24-hour notice will result in 50% of the service being charged against your card.
We accept Visa, MasterCard, Discover and American Express.
All product returns must be within 30 days of purchase and at least 75% full. Store credit will be issued no cash refunds. No returns accepted for Travel Size products, Make Up, Personal Blends or discontinued products.
Packages are not refundable. However, they are transferable. Gift Cards are not refundable.
However, they are transferable.
Prices Subject to Change without Notice:
In certain instances, our menu prices may change. We will always strive to maintain costs and only change prices when necessary.
We will always quote a “starting at” price and not a final cost, due to changes or conditions in your services. Our service providers will go over your services and define any changes to pricing if any are needed.
We recommend that you reserve appointments in advance in order to receive your preferred date, time and service provider for your services.
We require a credit card or purchase of a gift card at the time of booking in order to reserve the appointment.
Multiple Service appointments:
These require a credit card to hold your reservation. A 48 hour notice is required for cancellation. A no-show no-call will result in a charge to your credit card for 50% amount of the services. If you have a gift card, it will be voided.
Our staff are in great demand, so please be respectful to their time and that of other guests by honoring your commitment to be here. We require at least 24 hours notice when canceling an appointment. There is a 50% charge for cancellations made less than 24 hours in advance and 100% charge for no-show no-calls.
Spa packages and multiple bookings require at least 48 hours and are subject to the same cancellation fees.
Repeated no-shows or cancellations may require credit card prepayments to reserve an appointment.
Our scheduling is designed to permit the correct time needed to complete your services. Please help us by being on time so that we may complete your service as scheduled. We recommend arriving 10 to 15 minutes prior to your services.
If you are 10 – 15 minutes late it may be necessary to reschedule your appointment.
For Your Protection:
We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories. Please keep valuables with you during your appointment. We also ask that you wear the smock provided for protection of your clothing.
We strive to create a relaxing and enjoyable atmosphere for all of our guests. Many of our guests are also parents and look forward to “their” time. We request children be brought into the salon only when they have an appointment. Please make babysitting arrangements in advance and come enjoy the experience without your little ones.
Health Problems and Comfort Level:
Please notify our staff before booking spa treatments if you are pregnant, have allergies, high blood pressure or any other physical ailments or disabilities. The salon is designed to be handicap friendly, please help us to book the appropriate services for you.
Cell Phones, Pagers and Tranquility:
Please turn off your cell phones and pagers prior to arrival. Be mindful of other guest’s space. While welcome to engage in quiet conversation, please refrain from loud talking. Many guests savor a much needed private moment.
If you feel you would be more comfortable or better served by another staff member-or if you’d just like to get a fresh point of view-please let us know. Remember we work as a team and it is our mission to provide you with the best service.