Policies

Policies

Cancellation Policy:

Our staff is in great demand, so please be respectful of their time and that of other clients by honoring your commitment to be here. We require at least 24 hours notice when canceling an appointment.  There is a 60% charge for cancellations made less than 24 hours in advance and 100% charge for no-call no-shows.

Spa packages and multiple bookings require at least 48 hours and are subject to the same cancellation fees.

Repeated no-shows or cancellations may require credit card prepayments to reserve an appointment

Appointment Policy:

All appointments require a credit card hold at the time of booking. We recommend that you book appointments in advance in order to receive your preferred date, time and service provider.

Arrival:

Our scheduling is designed to permit the correct time needed to complete your services. Please help us by being on time so that we may complete your service as scheduled. We recommend arriving 10 to 15 minutes prior to your services.

If you are 10 – 15 minutes late it may be necessary to reschedule your appointment.

Product Returns

All product returns must be within 30 days of purchase and at least 75% full.  No returns accepted for discontinued products.

Packages are not refundable. However, they are transferable. Gift Cards are not refundable.

Prices Subject to Change without Notice:

In certain instances, our menu prices may change. We will always strive to maintain costs and only change prices when necessary.

We will always quote a “starting at” price and not a final cost, due to changes or conditions in your services. Our service providers will go over your services and define any changes to pricing.

For Your Protection:

We are not responsible for loss or damage to personal articles including clothing or accessories. Please keep valuables with you during your appointment. .

Children:

We strive to create a relaxing and enjoyable atmosphere for all of our guests. Many of our guests are also parents and look forward to “their” time. We request children be brought into the salon only when they have an appointment. Please make babysitting arrangements in advance and come enjoy the experience without your little ones.

Health Problems and Comfort Level:

Please notify our staff before booking spa treatments if you are pregnant, have allergies, high blood pressure or any other physical ailments or disabilities. The salon is designed to be handicap friendly, please help us to book the appropriate services for you.

Cell Phones:

Please turn off your cell phones prior to arrival. Be mindful of other guest. While welcome to engage in quiet conversation, please refrain from loud talking. Many guests savor a much needed private moment.

Staff Selection/Changes:

If you feel you would be more comfortable or better served by another staff member-or if you’d just like to get a fresh point of view-please let us know. Remember we work as a team and it is our mission to provide you with the best service.